Customer Health and Safety ┃ Management Approach
Significance and Meaning to the Company
- Assess the impact of products and services on customer health and safety, and whether there have been any incidents of non-compliance with regulations concerning product and service health and safety.
- Explain the structural integrity and safety of project construction, and disclose monetary losses related to defect and safety-related rework costs and legal proceedings (if any).
- Ensure company products are fully safe under normal use conditions, complete independent internal testing according to safety regulations, avoid risks and ensure product safety and effectiveness.
- Maintain market competitiveness and satisfy customers by improving quality management technical capabilities,enhancing management, and optimizing operational processes.
- Maintain confidentiality, integrity, and availability of important information, strictly comply with customer contracts, and protect customer information security.
Description of actual and potential negative and positive impacts
Positive:
- All products provided to customers comply with national regulations, ensuring user safety and increasing customer trust in the company.
Negative:
- If related incidents occur affecting customer health and safety, it could result in business losses, damage to reputation, impact consumer confidence in company products and brand, and in serious cases, could lead to consumer lawsuits and fines.
Action Plans/Resources
- Set safety values according to different usage environments, implement monitoring of product safety adjustment and testing.
- Ensure there is no piping leakage risk before equipment shipment by conducting comprehensive pressure holding tests.
Policy/Commitment
- Construction Quality Management Procedures.
- Gauge Instrument Calibration Control Procedures.
- Chemical Storage and Usage Management Procedures.
* This material topic has no actual activities or business relationships involving negative impacts in the current year.
Customer Safety and Health
Novatech provides process supply system equipment for the high-tech industry. Our professional team designs products that meet customer requirements and comply with international or national safety regulations based on the customized conditions commissioned by customers. In accordance with Article 12, Paragraph 7 (Article 7, Paragraph 1 of the Act) of the Enforcement Rules of the Occupational Safety and Health Act, the Company's products have passed the ITRI TS explosion-proof electrical equipment type certification. In 2024, 29 products received TS explosion-proof electrical equipment type certification and comply with the national CNS standards. In addition to product design certification, engineering-related hazardous materials are also designed and installed according to the Standards for Establishing Places for Manufacturing, Storing, Processing Public Hazardous Substances and Flammable Pressurized Gases, and Regulations on Safety Control of such Places under the Fire Services Act, ensuring customer health and safety.
Construction quality maintenance and assurance
To ensure construction quality maintenance and assurance, Novatech has established a standardized internal quality inspection management system. Through cross-departmental collaboration between the Quality Control Department, Engineering Department, and supervision units, we oversee the construction quality across various projects. Management measures include quality management training before project execution, project management documentation during construction, on-site inspection records and deficiency tracking, analysis and review of construction quality issues, and cloud-based management of related documentation. These measures serve as key indicators for implementing and maintaining construction quality assurance within the Company. In 2024, Novatech’s products and services did not incur any penalties for health and safety violations.
Standardized Internal Quality Inspection
